FAQs

What payment methods do you accept ?

We accept payments from Visa, MasterCard, American Express, Discover, Pay Pal, Amazon Pay, Shop Pay, Google Pay and Apple Pay.

How can I check on my order status? 

You will receive a confirmation email after you place an order. When the order ships, we will send you another shipment notification email including tracking details.  If you do not receive this shipping confirmation within two business days, please email us at info@kriskin.com.

Can I change or cancel my order? 

If you wish to cancel your KRI SKIN purchase, please email us at info@kriskin.com and we will do our best to process your request although we cannot guarantee we can cancel all requests in time. Once products have been shipped & delivered, we cannot process any cancellations.

The product I want is out of stock, what can I do? 

We’re sorry the item you want is not in stock, we are working on getting it ready for you as soon as we can. Please subscribe to KRI SKIN emails to be the first to be notified when items are back in stock. 

Are your products vegan?

All of our formulas are vegan, which means they do not contain animal or animal-derived ingredients.

Do your products expire?

Because KRI SKIN contains natural ingredients, products are best if used 220 days after receiving them.

Where can I purchase KRI SKIN products?

At this time, KRI SKIN is available exclusively at Kriskin.com

What skin types are KRI SKIN products suitable for?

KRI SKIN products are suitable for all skin types. KRI has combination skin, which can be dry, oily, dull, and acne ridden at times. KRI SKIN can be utilized for any skin type. Please consult your dermatologist if you have any specific questions regarding your unique skin. 

Are your products safe to use while pregnant/nursing? 

We formulate to meet all mandatory guidelines to ensure our products are safe. However, we always recommend asking your primary care doctor if you have any questions regarding your health.

Do you test on animals?

KRI SKIN was tested on willing human participants before hitting the market. No animal testing was done in the formulation process.

Are KRI SKIN products safe?

All of our products have been tested and passed all required safety testing. 

What does KRI SKIN formulate without?

KRI SKIN will never contain parabens, silicones, essential oils, or mineral oils. We also ensure no rocks, nuts, seeds or plastic particles are in our formulations to lower the risk of micro-tears.

Is it normal if my skin feels tingly after using the cleanser or mask?

It is normal to feel a slight tingle when using the Gentle Daily Cleanser, especially if your skin is not used to an everyday cleanser. The Detoxifying Pink Clay Mask also may cause a slight tingle. This just means the product is working its way through your pores. Of course, please use caution and if your skin becomes extremely red and irritated, discontinue use and talk with your primary care doctor or dermatologist.

Are your products gluten-free?

Our products do not contain gluten in our formulations; however, we do not manufacture in designated gluten-free facilities. Please consult your primary care doctor if you have any questions about your health.

Do you use fragrance?

KRI SKIN formulas are fragrance-free to limit the risk of skin irritation it can cause some skin types. The Detoxifying Pink Clay Mask has natural ingredients that smell amazing, but they do not include fragrance.

How many times per day should I use the KRI SKIN routine?

To receive the maximum benefits from your KRI SKIN products, we recommend using each product morning and night, aside from the Detoxifying Pink Clay Mask which can be integrated into your routine 2-3 days per week depending on your skin type.

Do I need to use a sunscreen while using these products?

Regardless of your skin type or color, you need to wear a sunscreen every day. We recommend applying your favorite SPF as a final step in your routine.